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Product packaging, specifications and price are subject to change without notice. All information about the products on our website is provided for information purposes only. Please always read labels, warnings and directions provided with the product before use.
Terms of Service
ROM AMERICA, INC. TERMS OF USE AND SERVICE
Welcome to https://romamerica.com/ (collectively, the “Website”), which is owned and operated by ROM AMERICA, INC. (“ROM AMERICA”, the “Company”, “we”, “us” or “our”).All references to the Website include this URL, as well as micro-sites related to this URL, as well as other websites or pages owned by the Company.All references to the Company include the affiliates of the Company.
Please read this Terms of Use and Service document (hereinafter referred to as this “Agreement” or “Terms and Conditions”) carefully before using this Website, including without limitation before using any of the features or content provided by this Website or before purchasing or otherwise using any of the Company’s Products (as defined herein) that are offered, made available, or otherwise sold through this Website.
These Terms of Use and Service REQUIRE all disputes between you and us will be resolved by BINDING ARBITRATION. ACCORDINGLY, YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT (INCLUDING IN A CLASS ACTION) to assert or defend your rights under these Terms of Use and Service (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury and your claims cannot be brought as a class action. Please review the Section below titled Dispute Resolution for the details regarding your agreement to arbitrate any disputes with us.
This agreement governs not just uses of the website, but all interactions with the company, whether on the website, or in store, or over the phone, or in any other method. Please carefully review this agreement, so that you understand the terms and conditions of your use of the website, as well as the use of our services and purchases of our products, including in store.
Your interactions with us may include correspondence by text. Please note that standard text message rates may apply and you are responsible for any costs or fees incurred in connection with sending or receiving texts to or from us.
This Agreement applies to all visitors, users, purchasers and others who wish to access or use this Website for any purpose (“User” or “you” or “your”).The Company provides this Agreement to notify all such users of the Company’s terms and conditions which govern their use of this Website and/or any purchase or any other uses of any of the Company’s Products.
Your access to and use of this website and any of our products is conditioned upon your acceptance of and compliance with, without modification, this agreement.
By continuing to assess and/or use this website you hereby agree to be bound by all of the terms and conditions of this agreement and the ROM AMERICA privacy policy (as defined herein), and all other policies of the company as of the date of your first use of this website.
No changes (additions or deletions) by you to this agreement will be accepted by the company. If you do NOT agree to all the terms and conditions of this agreement, then you should NOT use this website.
This agreement is a legally binding contract governing this website and the purchase and sale of all products. You should download and print this agreement for your records.
By visiting this Website, you agree to the following:
1. DEFINITIONS.
In addition to all other defined terms in this Agreement, the following terms have the following meaning:
- “Access Right” has the meaning set forth in Section 2 herein.
- “ROM AMERICA Account” or “ROM AMERICA Account of a ROM AMERICA Purchaser” has the meaning set forth in Section 5 herein.
- (“ROM AMERICA Privacy Policy” has the meaning set forth in Section 4 herein.
- “Products” has the meaning set forth in Section 5 herein.
- “ROM AMERICA Purchaser” has the meaning set forth in Section 5 herein.
- “Company IP Assets” has the meaning set forth in Section 3 herein.
- “Content” has the meaning set forth in Section 2 herein.
- “Server” or “Company Server” means the computer software or hardware that serves and hosts the Website to users across the Internet.
- “Purchase” or “order” have the meaning set forth in Section 5 herein.
- “User” has the meaning set forth above in this Agreement; for clarity, the term ”User” shall include any ROM AMERICA Purchaser who uses this Website to procure any Products as contemplated by Section 5 of this Agreement.
2. ACCESS; CONDITIONS TO USE OF THIS WEBSITE
2.5 Users further agree as follows:
- Without limiting the generality of the foregoing, each user agrees to all of the following provisions: (a) User will not upload to, distribute or otherwise publish through this Website any data, information, messages, text, photos, graphics, videos, messages, tags, works, material or any other content, including, without limitation, any personal identifiable information (collectively, "Content") that is unlawful, libelous, defamatory, invasive of privacy or publicity rights, harassing, threatening, abusive, inflammatory, obscene, or otherwise objectionable; (b) User will not upload or transmit any Content that would violate the rights of any party, would constitute or encourage a criminal offense, or would otherwise create liability or violate any local, state, federal or international law, (c) User will not upload or transmit any Content that may infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any party anywhere; (d) User will not impersonate any person or entity or otherwise misrepresent the User’s affiliation with a person or entity; (e) User will not distribute or publish unsolicited promotions, advertising, or solicitations for any goods, services or money, including junk mail and junk e-mail; (f) User will not use this Websitefor purposes not authorized by Company; and (g) User will not use this Website or Application for any illegal purpose or any fraudulent scheme or transaction.
- In addition to the rights given to Company pursuant to any provision in this Agreement or in the ROM AMERICA Privacy Policy, User hereby grants Company a perpetual, worldwide, transferable, fully paid up right to use any User’s Content to: (i) provide the User with, and to otherwise carry out, the features and functions of this Website (including without limitation the ability to use this Website to procure any Products through this Website) or to carry out any other functions or uses normally intended for users, (ii) to assistant or coordinate with any claims arising out of the use of this Website or the procurement of any Products; and (iii) for any other lawful purpose in carrying out the Company’s corporate purpose, business, or operations.
2.6 Without limiting the generality of any other provisions herein, User agrees to all of the following provisions: (a) Users are prohibited from violating or attempting to violate the security of this Website or any Company Server (as defined herein), including, without limitation, (i) accessing data not intended for such User or logging into a server or account which the User is not authorized to access; (ii) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (iii) attempting to interfere with service to any user, host, or network; or (iv) sending unsolicited e-mail, including promotions and/or advertising of products or services; (b) any violations of any system or network security (including, but not limited to, that of this Website or any Company Server) may result in civil or criminal liability; and (c) Company has the right to investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. Company also reserves the right to cooperate with any and all law enforcement agencies, including complying with warrants, court orders and subpoenas and disclosing to law enforcement agencies any information about any User and anything a User does with respect to this Website. By User’s use of this Website, each User authorizes Company to take such action.
3. COPYRIGHTS, TRADEMARKS, AND OTHER INTELLECTUAL PROPERTY RIGHTS; RESERVATION OF RIGHTS.
- Company or its licensors own all rights, title and interest, in the U.S. and elsewhere, in and to all trademarks, service marks (whether registered or common law marks), logos, and any other trade names displayed on or in the Website and/or displayed or embodied in any and all of the Products (hereinafter collectively referred to as “Trademarks/Trade Dress”). Users shall not use any Trademarks/Trade Dress in connection with any product or service that is not owned by the Company in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits the Company. All other trademarks not owned by the Company that appear in the Website or in any ROM AMERICA Product are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the Company.
- All content included on or made available through the Website or in any other material associated with any Products, including without limitation any text, graphics, logos, page headers, button icons, scripts, images, audio clips, digital downloads, and data compilations, and all copyrights contained or arising out of the foregoing, is and shall remain the sole property of the Company or its licensors and are protected by United States and international copyright laws (collectively, “Works”).
- Without limiting the provisions of Section 3.2.1 or 3.2.2 above, User hereby acknowledges and agrees that the Company or its licensors are the sole owners, worldwide, of all Trademarks/Trade Dress (as defined in Section 3.1.1 above), all Works (as defined in Section 3.1.2 above), and any and all other inventions, patents, logos, images, graphics, photos, videos, icons, content, features, functionalities, data, processes, techniques, software, website designs, copyrights, works, and all other intellectual property provided in, made available by using, or otherwise contained or embodied in, all the Websites or otherwise used by Company in association with or in the furtherance of any Products or any other aspect of ROM AMERICA’s business (collectively “Company IP Assets”).
3.3 The Company IP Assets are protected by the copyright, patent, trademark, and/or other intellectual property laws of both the United States and other countries. This Agreement shall not be interpreted to: (i) grant any rights to any User in or to any of the Company IP Assets except for the limited Access Right set forth and subject to the terms and conditions of Section 2.1 of this Agreement; or (ii) transfer any rights in any Company IP Assets or in any other Company intellectual property rights from Company to any Users.
4. PRIVACY
- All of the terms and conditions of the ROM AMERICA Privacy Policy (as defined above), which shall govern all Users of the Website.
- Registration of an ROM AMERICA Account. You may access most areas of the Website and purchase goods or services offered for sale by ROM AMERICA to you, including but not limited to through the Website (the “Products”), without registering an account with us, but certain areas and features of the Website will only be available to you if you register for an account (an “ROM AMERICA Account”). If you choose to register for an ROM AMERICA Account, you agree to complete the initial account registration process according to the requirements stated on the Website, and to provide accurate and complete information including, but not limited to, your legal name, and email address.
- Closing an ROM AMERICA Account. You may voluntarily close your ROM AMERICA Account at any time by canceling it on the Website or by sending us an email to email in which you request that we terminate your ROM AMERICA Account.
- ROM AMERICA’s Right to Close ROM AMERICA Accounts. We have the right to disable any ROM AMERICA Account at any time upon any of the following events: (1) Your breach of any of the terms or conditions of this Agreement or the ROM AMERICA Privacy Policy or any other ROM AMERICA policies that govern the procurement of Products; or (2) Upon the occurrence of any other instance as set forth in the ROM AMERICA Privacy Policy.
- As a result of the Company exercising any other right it has to terminate this Agreement.
- PURCHASES. When making a purchase of any Products (a “purchase” or “order”), including without limitation when you make any payments for an order using any third party payment solutions provided through the Website, you must provide accurate and complete information (including your full and proper name) as required when making that order and when otherwise using a credit card or other payment card (such as the payment cardholder name, payment card number, expiration date, and if requested, payment card security code) at the time of submitting your order form. You represent and warrant to ROM AMERICA that your use of a payment card in connection with any purchase you make on or through the Website (including without limitation any credit card payments you make for an order using any third party payment solutions) is authorized and legal.
- ACCOUNTS. As part of, and in order to complete, the purchase of Products, you must either: (i) use your ROM AMERICA Account in order to complete your purchase of the Products: or (ii) provide any and all information that is required by this Website in order to complete your purchase of the Products as a guest purchaser who does not have an ROM AMERICA Account. For your protection, you must keep your user name and password secret. You must immediately notify us at email if you learn or suspect that the security of your user name or password has been breached. You are responsible for any loss or damage arising from your failure to protect your user name or password.
- PRICING AND PRODUCT ERRORS/CORRECTIONS. We endeavor to present current, accurate, and reliable information regarding our products.However, on occasion, this site may contain errors, inaccuracies, or omissions that may be with regard to product descriptions, pricing, promotions, offers, and availability.We reserve the right to correct errors or to update product information at any time without prior notice.If a product is listed at an incorrect price due to an error on this site, to the fullest extent allowed by law, we reserve the right to refuse or cancel any orders placed for any product listed at the incorrect price.Further, to the fullest extent allowed by law, we reserve the right to refuse or cancel any such orders, regardless of whether the order has been confirmed and your method of payment charged. If your method of payment has already been cancelled, we will issue a credit to your original method of payment for the amount of the incorrect price.
- MARKDOWNS. From time to time, Company may, in its discretion, take markdowns or grant other discounts or deductions.Prices are as marked, and reflect the granted discount.
- SHIPPING FEES AND TAXES. Prices displayed through the site do not include taxes or shipping charges. For orders shipping within the US, sales tax will be charged at checkout on orders shipping to states where sales tax is required to be collected by law for online purchases.
- NOT FOR RESALE. You are expressly prohibited from using this Site to purchase any product for purposes of resale by you or any other person, and we expressly disclaim all warranties for claims for damages or otherwise, including all direct of consequential damages resulting from your intent to, attempt to, or actual resale of any product purchased from the Site.
- CHECK OUT. When you check out, the data is transmitted to our third party payment processing company. If you use other means of payment, you will be entering your information into those third party sites, and you should review those providers’ terms of use and privacy policies.
- Promotion Codes. Only one promotion code may be used on any given order – promotion codes cannot be stacked. Promotion codes cannot be applied to previous purchase and may not be used for the purchase of physical gift cards or e-gift cards.. Promotion codes are non-transferable and there is no cash alternative. Promotions codes must be redeemed by the date published, if provided.
- PERSONAL DISCOUNT CODES. If you are given a personal, individualized discount code by Company, in Company’s sole discretion the discount code is not transferrable. The discount cannot be applied to previous purchases or the purchase of physical gift cards or e-gift cards and may not be redeemed for cash. Additionally, the discount code cannot be combined with any other promotion or discount. The discount cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or combined with any other offer.
- We do our best to keep our inventory current and up to date. However, when you place an order, for local delivery or online orders, we may not be able to fulfill the specific item requested. We will do our best to provide a substitution of a similar product, but that may not be possible.You acknowledge that we will use our reasonable judgment to provide an order substitution, or not to fulfill an out of stock item and not charge you. If the substituted item is more expensive, you agree that you will be charged the higher price for the substituted item.
- FOOD ALLERGENS. ROM AMERICA makes every attempt to identify ingredients that may cause allergic reactions for those with food allergies. Every effort is made to instruct our food production staff on the severity of food allergies. In addition, we label items with possible allergen-containing ingredients; however, there is always a risk of contamination. There is also a possibility that manufacturers of the commercial foods we use could change the formulation at any time, without notice. Customers concerned with food allergies need to be aware of this risk.
Please be aware that our facility prepares foods and uses ingredients in our products that contain nuts or nut oil. If you have any type of food allergy, please refrain from eating our products.
Food Allergies involve the immune system. A protein within a food, known as the allergen, triggers a reaction from the immune system. The body tries to protect itself from the allergen by producing antibodies. These antibodies cause the body to release chemicals, which produces an allergic reaction. It is estimated that 10% of the U.S. adult population has a food allergy.
An allergic reaction can occur immediately or up to two hours after eating the food. As the food enters the mouth, it can trigger a tingling sensation in the mouth and possibly, a swelling of the tongue and throat. Then, as the offending food enters the stomach, it can cause cramping, diarrhea, or vomiting. When the allergen enters the bloodstream, it can cause a drop in blood pressure, hives, or asthma. Anaphylaxis, a sudden drop in blood pressure, is life threatening. If you experience these symptoms after eating a certain food, it might be possible that you are suffering from a food allergy or intolerance. Seek immediate medical assistance.
Food Intolerances do not involve the immune system, but instead result from a digestive system response. A food intolerance is a metabolic disorder. A natural substance in foods, known as histamine, can sometimes cause a reaction similar to an allergic reaction. Lactose intolerance is one of the most prevalent food intolerances, affecting at least one out of ten people. Yellow dye number 5, MSG (monosodium glutamate), and sulfites are also known food intolerances.
The above is not medical advice and is meant to be purely informative. Please consult with your medical provider for information no food allergens, allergies, and intolerances.
PLEASE NOTE THAT THERE IS NO WAY FOR ROM AMERICA TO ENSURE THAT ITS PRODUCTS OR ITS STORES ARE ALLERGEN FREE.CROSS CONTAMINATION IS ALWAYS A RISK, INCLUDING WITH DELIVERIES.PLEASE EXERCISE CAUTION WHEN USING OUR SERVICES OR PURCHASING OUR PRODUCTS OR VISITING OUR LOCATIONS. - In general, In general, if you are not pleased with your purchase, you may return your unopened item, within 7 days (Perishable or frozen items are non-returnable). Please note that return shipping fees are applicable. Special orders, discontinued products, and any item that is opened or has any seal broke may not be returned. All face masks are non-refundable. Refunds will be issued to the original form of payment. However, ROM AMERICA reserves, in its sole discretion, the right to refuse any returns, including in the event of a shopper making too many returns or otherwise taking advantage of the return policy. All decisions related to returns are final.
THE WEBSITE, ANY OTHER ROM AMERICA IP ASSETS, THE PRODUCTS, AND ALL CONTENT PROVIDED ON OR THROUGH THE WEBSITE OR IN ASSOCIATION WITH THE PRODUCTS, ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, AND COMPANY EXPLICITLY DISCLAIMS ALL REPRESENTATIONS ORWARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.
NEITHER THE COMPANY, ITS AFFILIATES, NOR ANY PERSON ASSOCIATED WITH THE COMPANY OR ITS AFFILIATES MAKES ANY REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE, ANY OF THE COMPANY IP ASSETS OR THEIR CONTENT.
WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY, ITS AFFILIATES, NOR ANYONE ASSOCIATED WITH THE COMPANY OR ITS AFFILIATES REPRESENTS OR WARRANTS THAT THE WEBSITE, OTHER ROM AMERICA IP ASSETS, THE PRODUCTS , OR THEIR CONTENT WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT ANY OF THE WEBSITE OR THE COMPANY SERVERS THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE, OTHER ROM AMERICA IP ASSETS, THE PRODUCTS , OR THEIR CONTENT WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
7. LIMITATION OF LIABILITY
REGARDLESS OF THE FORM OF ACTION , WHETHER IN CONTRACT, TORT, STRICT LIABILITY, STATUTE OR OTHERWISE, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, ITS LICENSORS, ITS CONTENT PROVIDERS, OR ANY OF THE COMPANY’S OR ITS AFFILIATES’ DIRECTORS, EMPLOYEES, PARTNERS, AGENTS,SUCCESSORS OR ASSIGNS (HEREINAFTER COLLECTIVELY REFERRED TO AS THE “COMPANY GROUP”), BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY OTHER ROM AMERICA IP ASSETS, THE PRODUCTS , OR THEIR CONTENT, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND WHATSOEVER, WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. USE OF THE WEBSITE, OTHER ROM AMERICA IP ASSETS, THE PRODUCTS,AND THEIR CONTENT IS AT YOUR SOLE RISK. NOTWITHSTANDING ANY PROVISION TO THE CONTRARY, THE PARTIES AGREE THAT THE COMPANY’S (AND THE ENTIRE COMPANY GROUP’S) TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, REGARDLESS OF THE FORM OR CAUSE OF ACTION OR THE ALLEGED BASIS OF THE CLAIM, WILL NOT EXCEED THE TOTAL AMOUNT OF PAYMENTS OR OTHER FEES ACTUALLY RECEIVED IN THE PRIOR TWELVE MONTH PERIOD BY THE COMPANY FROM A USER UNDER THIS AGREEMENT.
INDEMNIFICATION. Each user hereby agrees to defend, indemnify and hold harmless the Company, its affiliates, and their officers, directors, employees, agents, licensors, content providers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) resulting from your violation of these Agreement or your use of the Website, any other ROM AMERICA IP Assets, the Products or any content provided therein.
ACCESSIBILITY STATEMENT.
The Company is committed to providing outstanding service to people with disabilities — and want everyone to be able to access and use this Website (including without limitation procuring any Products through this Website).
THE FOLLOWING SETS FORTH THE ROM AMERICA’S ACCESSIBILITY STATEMENT FOR THIS WEBSITE:
We are committed to making our website as accessible as possible to people with special needs, including those with visual, hearing, cognitive and motor impairments. We're constantly working towards improving the accessibility of our website to ensure we provide equal access to all of our users.
We always make sure that our website follows accessibility best practices by following the principles of universal design. This ensures the site is flexible and adaptable to different users’ needs or preferences and is accessible through a variety of different technologies, including mobile devices or assistive technologies.
Web Content Accessibility Guidelines (WCAG) 2.0
We are committed to accessibility and believe that all of our consumers should be able to fully and completely access and use our digital offerings. This is an ongoing commitment, and we will continue its efforts to ensure its website is accessible to, and usable by, all persons including those with disabilities.
Wherever possible, we leverage Web Accessibility Developer Tools to ensure WCAG 2.0 compliance is met, and use general best practices provided by Web Content Accessibility Guidelines.
We welcome feedback on your experience on this site. If you have any accessibility comments or concerns, or if you would like to request any modifications, please let us know: email .
8. GIVE US YOUR FEEDBACK
We are committed to providing an accessible service. If you experience problems or have any suggestions for improvement, please get in touch with us. We do continuous improvement based on your feedback.
Email: email cs@romamerica.com
We will do our best to respond to feedback within 7 business days.
9. LINKS TO THIRD-PARTY WEBSITES
This Websites may contain links to third-party websites. These links are provided for your convenience only. Company has no control over third-party websites and we are not responsible for the content of such websites or the privacy practices of those third-party websites. If you decide to access a third-party website linked from the Website, you do so entirely at your own risk and your use of those sites is subject to those websites’ terms and conditions and privacy policies.
10. DISPUTE RESOLUTION
READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND IMPACTS HOW CLAIMS YOU AND THE COMPANY MAY HAVE AGAINST EACH OTHER ARE DETERMINED.
11. TERMINATION OF THIS AGREEMENT.
We may terminate this Agreement or terminate or suspend your access to the Website ( or any portion, aspect or feature of thereof, including without limitation closing or deleting your ROM AMERICA Account of an ROM AMERICA Purchaser and anycontent or information that you have posted in such ROM AMERICA Account) , and/or prohibiting you from using or accessing the Website (including without limitation prohibiting any further purchases of any Products through the Website) for any reason (including without limitation your breach of this Agreement or the ROM AMERICA Privacy Policy), or for no reason, at any time in our sole discretion, with or without notice to you, effective immediately, which may result in the forfeiture and destruction of all information or other content associated with you and your activities in connection with the Website.In the event of termination for any reason you will still be bound by your obligations under these Agreement, including the representations and warranties made by you, and by the disclaimers and limitations of liability. Additionally, we will not be liable to you or any third party for any termination of your access to the Website.
12. MISCELLANEOUS PROVISIONS
If you have any questions about the Website or this Agreement in general, please contact us by any of the following methods:
At: email cs@romamerica.com
15. SMS/MMS MOBILE MESSAGE MARKETING & email PROGRAM TERMS AND CONDITIONS
16. DMCA
ROM AMERICA complies with the Digital Millennium Copyright Act (“DMCA”). Any notices given pursuant to the DMCA shall be given to Erewhon’s designated agent via email at email or via registered US mail sent return receipt to: .Rom America, INC., 4395 Ayers Ave, Vernon CA 90058, United States
Refund Policy
- General Returns:
- Satisfaction Guarantee: Unopened items can be returned within 7 days.
- Non-Returnable Items: Perishable or frozen items.
- Return Costs: Return shipping fees apply.
- Exclusions: Special orders, discontinued, opened items, or items with broken seals. All face masks non-refundable.
- Refund Process: Issued to the original payment method.
- Policy Limits: Right to refuse returns in case of frequent returns or policy abuse.
- Defective Products:
- Reporting Window: Contact cs@romamerica.com within 48 hours of delivery for incorrect, damaged, or expired products.
- Required Information: Order number, item details, and photos.
- Resolution: Eligible for exchanges, refunds, or store credits.
- Non-Defective Products:
- Change of Mind: Contact within 48 hours of delivery if not satisfied.
- Refund Deductions: Refunds issued minus a return shipping label cost and a 30% restocking fee.
- Exclusions: No returns for fresh produce, dairy, meats, seafood, and frozen foods, unless defective. No refunds for PO Box address issues.
- Package Theft:
- First Incident: Refund up to $80 in points.
- Subsequent Incidents: Customer responsibility. No refunds for repeated theft claims.
- Exchanges:
- Process: Return the item, and upon acceptance, make a separate purchase for the new item.
- Initiating Exchange: Follow standard return procedure for the item being returned.
- Additional Considerations:
- Timeframe for Return/Exchange Processing: Include an estimated time frame for processing returns/exchanges after the product is received.
- Restocking Fee Explanation: Briefly explain why a restocking fee is charged.
- Clear Definition of ‘Seller’s Fault’: Define scenarios considered as ‘Seller’s Fault’ (e.g., wrong item sent, defective product).
- Partial Returns: Information on handling partial returns, especially if the order initially qualified for free shipping.
- Dispute Resolution: Steps for customers to follow if they disagree with a return/exchange decision.
- Accessibility: Ensure that the policy is easy to find and accessible on your website.
Order has not been fulfilled and I have been contacting Rom America for over a week with no response. I've left voicemails, emails and a message with a person and have had zero response back. My order was split into 2 shipments and the partial order that I received is not what the order shows as being shipped. Can someone from ROM please reach out to me so that my order can be straightened out?